We want you to love what you order. If something isn't quite right, you can return it.

Your right to return

You have 30 days from the day you receive your order to let us know you would like to return it. This is longer than the 14-day cancellation period required by UK law, and it does not affect your statutory rights.

Conditions

To receive a full refund, items should be:

• Unworn and unwashed
• In their original packaging, with tags attached
• In the same condition as you received them

If an item has been used more than needed to try it on, we may reduce the refund to reflect this.

Items we cannot accept

For hygiene reasons, we cannot accept returns of underwear, lingerie or other sealed hygiene items once the seal has been opened, unless they are faulty.

How to start a return

Email us at info@linnealondon.com with:

• Your order number
• The item(s) you would like to return
• A photo of the item if it is faulty or damaged

We will reply with the return address and instructions. Please note that our returns centre is located in Asia.

Return shipping costs

Return shipping is paid by the customer, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service, as we cannot be responsible for parcels lost on their way to us.

Refunds

Once we have received your return, or you have given us proof that you have sent it, we will refund you within 14 days to your original payment method. We will email you when your refund has been processed.

Faulty or incorrect items

If your item arrives faulty or you received the wrong item, please contact us within 30 days of delivery. We will send you a replacement free of charge or give you a full refund, including the original delivery cost.

Questions?

Email us at info@linnealondon.com and we will be happy to help.